Return & Refund Policy


Nomaloo offers up to 2 day refund request window for items returned to the seller’s delivery agent at the point of delivery. Please contact us via any of our contact channels within 3-4 days from your order payment date and we will ensure quick response to your queries.

return & refund cover image

How do I return an item?

At the moment, we only acknowledge returns made to the seller’s delivery agent at the point of delivery. That is to say, you must have returned the item(s) immediately back to the delivery agent after your inspection of said item(s).
If you did not return item(s) back to the seller’s delivery agent, kindly review the seller’s return policy as this scenario is not covered by our refund policy at the moment.

What items are not eligible for returns?

1. Products in ‘Food & Grocery’ category, except a valid reason is raised to the seller at the point of delivery.
2. Products damaged due to misuse by buyer at the point of delivery.
3. Brand new items previously in sealed (tamper-proof) condition that have been opened by the buyer. Instead, buyers should thoroughly examine the packaging and read the item manufacturer’s description on said packaging, to see if it matches the ad description.
4. Products that have been altered from their original condition by the buyer.
5. Non-topical medications and supplements relating to personal health.

Can I open the package upon delivery?

Yes, as long as it is a prepaid order for a USED item, and in presence of the seller’s delivery agent. You have to ensure that items are the same as advertised onlline.
For brand new items (in sealed tamper-proof) condition, kindly examine the packaging of the said item instead, and read the item manufacturer’s description on said packaging.

What if I have a dispute with the seller regarding my prepaid order?

Please contact us via WhatsApp/Telegram with your Order ID Number, and we will respond as soon as possible. Please note that Nomaloo reserves the right to resolve disputes when both seller and customer failed to resolve the dispute on their own. Please refer to our terms.

How do I request a refund?

Kindly send us a mail at, and include the word “REFUND” alongside your “4-digit Order Number” in the email that you send to us.
For example: “REFUND 2020” to
You will receive an email from us once your refund request has been approved and processed.

How long before I can request a refund?

Please note that you can make a refund request within 3-4 days after your payment date. This includes Saturdays and excludes Sundays & public holidays.
Kindly allow up to 2 working days including Saturdays, for the seller to organize a meet-up or delivery depending on your preferred mode of delivery.

What is the deadline for refund requests?

The deadline for making requests is 4 days (including weekends & excluding public holidays) after your payment date.

Can I request a refund within 1-2 days from my payment date?

Yes, you can. However, refund requests made within 2 days after your payment date may be subject to seller approval.

How long before I receive my refund?

Payments are typically processed within 48 working hours. You will receive an email from us once your refund has been processed.
Kindly ensure you have filled your bank information in the ‘Payouts’ section of your dashboard. Also allow a few working days for your bank to credit your account.

What are the conditions for a refund?

You can request a refund on 3 conditions:
1. You rejected the item(s) after inspection because it is not as described.
2. You did not meet up with the seller.
3. You have not received your order because delivery is late (It’s been more than 2 days after your payment date).

What about warranty and exchange claims?

Kindly note that we do not handle exchange and warranty claims at the moment. Before you make a purchase, please contact the seller if you have questions about a particular product.

What if I changed my mind after my order payment?

Kindly note that change of mind is not applicable to prepaid items in the same condition as described in the seller’s advert. Please contact us if you need further clarification.

If you have any concerns, feel free to contact us via email at Follow our social channels on Facebook and Instagram.